"'...listening affirms people. Indeed, it is one of the highest forms of affirmation. When we listen, we invite another person to exist.' Listening and allowing people to talk helps them clarify their thoughts and find ways to sort through the challenges they face with someone who supports them." p. 107
"If we don't help them, they may lose trust that the Church and its leadership can answer the questions that are important to them. Many faith-challenging issues don't have clear answers; we simply don't know enough, so in addition to communicating the best information we have, we may need to help others see a pathway of faith even in the absence of straightforward answers." p. 137
"'I needed someone to show me that it was love that was the strongest and largest cord that bound us together, not our common belief in the Church." p. 157
"With Christ as our example, we minister, listen to, understand, and are blessed by the Savior as he ministers to us and heals each of us on our own journey." p. 160
"If we don't help them, they may lose trust that the Church and its leadership can answer the questions that are important to them. Many faith-challenging issues don't have clear answers; we simply don't know enough, so in addition to communicating the best information we have, we may need to help others see a pathway of faith even in the absence of straightforward answers." p. 137
"'I needed someone to show me that it was love that was the strongest and largest cord that bound us together, not our common belief in the Church." p. 157
"With Christ as our example, we minister, listen to, understand, and are blessed by the Savior as he ministers to us and heals each of us on our own journey." p. 160
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