"This is how willpower becomes a habit: by choosing a certain behavior ahead of time, and then following that routine when an inflection point arrives." p. 146
"I really, genuinely believe that if you tell people that they have what it takes to succeed, they'll prove you right." p. 149
"When people are asked to do something that takes self-control, if they think they are doing it for personal reasons--if they feel like it's a choice or something they enjoy because it helps someone else--it's much less taxing. If they feel they have no autonomy, if they're just following orders, their willpower muscles get tired much faster." p. 151
"Change might not be fast and it isn't always easy. But with time and effort, almost any habit can be reshaped.
The framework:
*Identify the routine
*Experiment with rewards
*Isolate the cue
*Have a plan" p. 276
Figure out the "habit loop" (Cue-Routine-Reward.) Find a different reward (different way to relax, cope with stress, etc.) then change your routine (the habit you want to change). p. 277-280
"'...listening affirms people. Indeed, it is one of the highest forms of affirmation. When we listen, we invite another person to exist.' Listening and allowing people to talk helps them clarify their thoughts and find ways to sort through the challenges they face with someone who supports them." p. 107 "If we don't help them, they may lose trust that the Church and its leadership can answer the questions that are important to them. Many faith-challenging issues don't have clear answers; we simply don't know enough, so in addition to communicating the best information we have, we may need to help others see a pathway of faith even in the absence of straightforward answers." p. 137 "'I needed someone to show me that it was love that was the strongest and largest cord that bound us together, not our common belief in the Church." p. 157 "With Christ as our example, we minister, listen to, understand, and are blessed by...
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